Total Relationship Management (T-R-M) is a company that provides outsourced contact centre services, customer care and relationship management to some of the leading national companies. T-R-M was founded in 1999 with BMW SA as an anchor client and still our client to date.

T-R-M is not a technology company! Our staff is highly-trained, experienced professionals who take the time to learn your business so that they represent you as well as you represent yourself. T-R-M does more than just provide its customers with solutions that get results; T-R-M gives its customers peace-of-mind knowing that while T-R-M is taking care of their customers, they can take care of business. T-R-M believes that high quality customer care begins and ends with the best people, properly structured processes and correct technology.

T-R-M has designed, implemented and consulted on quite a few successful customer care solutions. T-R-M uses the latest technology to provide the best customer care possible. If you need the right people and the right solutions then T-R-M is your answer!